Hopefully this section will answer some of the more frequently asked questions but if you are still left wondering please do get in touch with your query.
FAQs, Terms & Conditions
Unless arranged to be otherwise our cakes contain GLUTEN, EGG, and DAIRY and while Dairy Free and Gluten Free items can be ordered it should be noted that all items are made in an environment that handles NUTS, SOYA and ALCOHOL and may contain traces.
When should I book my cake?
We recommend a minimum one months notice for wedding cakes and one week notice for birthdays and other celebrations dependent upon our availability. To avoid disappointment we advise booking as soon as possible!
How and when do I pay for my cake?
For birthdays and other celebration cakes a 50% booking fee is required at the time of booking with the remaining balance payable 7 days prior to collection/delivery. 25% booking fee is required for wedding cakes payable at the time of booking. The remaining balance is payable one calendar month prior to the wedding. Estimate is subject to change depending on any requested alterations to the design. We can accept payment by cash, cheque (made payable to K. Hunter) , Bank transfer (BACS) or Paypal (add 2% surcharge). If you wish to pay for your celebration cake by card or BACs please ensure we receive cleared payment prior to delivery.
Please note no booking is confirmed until a booking fee has been paid and all booking fees are non refundable.
Do I have to choose one of the designs from your portfolio?
Absolutely not! Each cake is individually designed. You are welcome to order a cake from the website but they are mostly there to inspire. There is no extra charge for creating a design from your ideas.
Can I incorporate fresh flowers in my design?
Yes that's no problem. These can be provided at an additional cost or you may order them from your florist and we will liaise with them - Please be aware that some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse.
Can I alter the design of my cake after booking?
Up to a certain point we may still be able to alter certain design elements of your cake and we will be as accommodating as possible. If the alteration changes the cost of your cake then the balance will be altered and payment expected according to the terms on this website.
Can you deliver our cake?
Yes. We deliver cakes in and around The Cotswolds and Oxfordshire. We can also deliver further afield. Please ask for a quotation at the time of booking. Cakes can also be collected from our base in Milton-Under-Wychwood. We supply cakes in boxes suitable for transportation. If the cake is collected by either client or courier, Cakes By Desire is not liable for any damage to the cake once it has left our premises.
What if I need to cancel my cake?
If you need to cancel your celebration cake, you can do so up to one week prior to the delivery/collection date. This must be done writing and receipt of your cancellation must be confirmed in writing by us. Any booking fees and monies previously paid will be forfeited. If you cancel your cake with less than a week’s notice and production of your cake has commenced you will be charged for any components already made. If your cake has been completed payment IN FULL will be required.
What if I need to cancel my cake?
If you need to cancel your celebration cake, you can do so up to one week prior to the delivery/collection date. This must be done writing and receipt of your cancellation must be confirmed in writing by us. Any booking fees and monies previously paid will be forfeited. If you cancel your cake with less than a week’s notice and production of your cake has commenced you will be charged for any components already made. If your cake has been completed payment IN FULL will be required.
What if I need to cancel my cake?
If you need to cancel your celebration cake, you can do so up to one week prior to the delivery/collection date. This must be done writing and receipt of your cancellation must be confirmed in writing by us. Any booking fees and monies previously paid will be forfeited. If you cancel your cake with less than a week’s notice and production of your cake has commenced you will be charged for any components already made. If your cake has been completed payment IN FULL will be required.
Can I hire a cake stand?
We can supply stands for our wedding cakes if required. There is a £10 hire charge and a security deposit of £50 is required. This will be refunded to you when the stand is returned to us in good clean condition. Stands must be returned within 7 days or the security deposit shall be forfeited.
Can non-edible decorations be added to a cake?
Here at Cakes by Desire we focus on using all edible decoration, however at times a client can request or supply non-edible decorations to be added to a cake. Any non edible decoration is entirely at the clients request and Cakes by Desire accepts no responsibility for any physical harm that may arise from their use. Clients will be advised what decoration is non edible, including any structural cocktail sticks in models and it is their responsibility to inform the venue and guests.
Can my cake be delivered anywhere at any time?
Delivery charges are mostly calculated according to distance. If you chose delivery we will liaise with venues to arrange a mutually convenient time. Please notify us of the time of the wedding or event at the time of booking. We are as accommodating as possible but there is a small possibility that we will not be able to deliver your cake due to adverse or freak weather conditions such as snow or floods and that these conditions may make your venue inaccessible. We strongly recommend that you purchase wedding insurance to cover yourselves for this eventuality.
Should I store my cake in the fridge?
All cakes should be stored at room temperature, out of direct sunlight on a flat stable surface. Never put your cake in the fridge. Our cakes contain no preservatives or additives and should be treated as a fresh food product. We recommend that your cake is consumed within 48 hours of delivery or collection although some cakes will remain excellent eating for a week or more. Most of the cakes made at Cakes by Desire are suitable for freezing.
Complaints
Complaints are very rare and due to the amount of work put into each individual cake we take them extremely seriously. Complaints regarding the decoration of the cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint. Please note we can only deal with the client who placed the original order.